Kay Jewelers has been in the jewelry business on the east coast since 1916. Kay Jewelers is a part of Signet Jewelers Limited. This company is the largest specialty jewelry retailer in the US, UK and Canada. Signet operates over 3,500 stores primarily under the name brands of Kay Jewelers, Zales, Jared The Galleria Of Jewelry, H.Samuel, Ernest Jones, Peoples and Piercing Pagoda. They are one of the largest jewelry retailers in the US, and have a selection of over 9000 jewelry items on display with prices ranging from $20 to $140,000 (all of which you can compare with other sellers, right here on GemstoneGuru.com!)

Given their size and number of locations, you have several shipping options. They will ship your purchase for free to the Kay Jewelers store of your choice. Pick up when it's convenient for you, and get advice and answers from their jewelry pros at the store.
They also ship domestically and these choices are available (for a fee) at check out.

If for any reason you are not satisfied with your purchase, you may return it within 60 days (after obtaining a return authorization)to any Kay Jewelers store or to Kay.com. They will also allow the you to exchange it within 90 days of purchase at any Kay Jewelers. Note that there are more restrictions on Watches (30 days) and Custom designed merchandise (these cannot be returned or exchanged).
Start a return for a Kay Jewelers product here. Kay Jewelers also offers a Extended Service plan as well(fee based).