Overview
If you’re not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry
- Items must be in their original condition and contain all original packaging, instructions and paperwork.
- Returns and exchanges are not allowed on special ordered designs and protection plan replacement merchandise.
- All refunds are credited to the same tender as the original purchase excluding delivery charges.
- Credit and Debit Cards – The same account will be credited. Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
- Check – A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
- Cash – When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
- Gift Card – Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
- Trade-Ins – You will receive either your original trade-in or similar merchandise.
- Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.
- All shipped returns MUST include the Packing Slip and all original documents received with your order.
- All returns will be inspected by our Quality Assurance team before a refund is issued.
Please Contact us for questions related to refunds and returns.